From P900 to P4get it!

To Heck with Globe!

Last night was probably the most irritating night of my life. After a week of thinking over whether to get the platinum plan of Globe Telecom, some serious thought on commitment stiff, and whether to get a P900 or a K700i, I finally decided to get on with it. Excitement turned to disappointment and anger when the frigging company declined my application! The customer service woman said that my salary was below their range and that my credit card limit was not enough as well. I was so irritated because for 1 week I have been calling up their platinum line just to make sure that I didn’t miss out any requirements, if I’m eligible or not, and if the plan is the correct one for my needs.

First of all, the salary range. The applicant must first earn at least Php 50+k a month. That’s bull. Because even if some people earn that much, they may have a lot of expenses such as car loans, house loans, family expenses, etc. They may end up with little spending power. As for me, even if my salary is not in that range, it is still considerably high, and all the income I earn goes to me, thus I have more spending power. To heck with that requirement.

Second, the credit card limit. Hello-o! My limit is just on the 30k range because I choose it to be in that range for disciplinary purposes!

Last of all, and the most irritating part was when that girl asked me if I was just running after the phone! The nerve of that person to ask me that! It’s a bit obvious that to get a free phone is an incentive to get the plan, but in the end, it’s the line that matters! I don’t care if I get a phone or not, what matters most is that I need the line!

I have been a loyal subscriber to Globe for more than 5 years. I was even the one who convinced my whole family (we are 6 all in all) to get Globe. Sure I had some past due moments but it’s more of me forgetting the due date. But hey, on the average I give them about 3k a month. My last bill was a whopping 7k. That’s why I resorted to getting the platinum plan so that I won’t get disappointed whenever I go out of the country and I see my roaming charges are not included in my plan.

What is the stupidest thing of all is they don’t advise the platinum applicant regarding the specific requirements. Their reasoning is that it is confidential. My reasoning is that I am not asking for their range matrix, but they should at least tell the person upfront the minimum requirements. Besides, I called the platinum service line, not the regular globe service line. It would have saved me from going there and falling in a long line. It also would've saved me from building excitement only to be turned down.

Immediately after, I went to Smart, and boy the customer service rep was very nice and pleasant to talk to. I inquired about their infinity plan, and upfront she told me the minimum range required. It’s so funny because in Globe I had to ask for it like a broken record before that girl gave the figure to me.

I understand Smart, because I am just a potential new subscriber. What I don’t understand is Globe. I am an existing subscriber applying for a new line simply because I want to keep my old line (to give to my sister or brother eventually).

Oh well. This time, I would choose the “smarter” move that is simply amazing rather than the “global” one that promises to make great things possible but never does.

So bye bye P900. In November, hello Smart. Hello P910i.